How can we help?
Search the documentation, read the common questions, or ask the assistant. For live system health see Status.
Common questions
Do I need to connect or claim?
No. Eligible wallets are paid automatically in scheduled rounds. Looking up a wallet is public and needs no connection or signature.
Is there a minimum holding time?
No. A confirmed, indexed purchase can take part in the next round. Holding longer increases allocation weight, never eligibility.
How does loyalty affect my share?
Each remaining purchase lot has a multiplier that rises from 1× at purchase to 2× after 7 days. Your wallet multiplier is the average across your lots, weighted by remaining cost, so a small old purchase cannot lift a large new one. Your share of a round is proportional to eligible loss × multiplier and is capped at your eligible loss. These ramp and cap values are provisional.
What if I buy more or sell some?
A new purchase becomes a new lot at its own age. Sales and transfers out remove your oldest lots first (FIFO), along with their share of cost and previously credited cashback. Tokens you receive by transfer carry no cost basis.
Can I receive cashback in later rounds?
Yes, if your remaining position is still below cost after the cashback already credited to it. The same loss is never reimbursed twice; a further decline creates new eligible loss.
What if the pool is empty?
The round still runs on schedule but allocates nothing. Funds are never borrowed or advanced; whatever is collected later carries forward to future rounds.
Is cashback guaranteed?
No. Cashback is funded only by creator fees actually collected and is shared among eligible wallets. It is not insurance, reimbursement, principal protection or a yield, and it will not cover every loss.
How can I verify payments?
Every round, entitlement and payment is public on this site with its transaction signature. On mainnet each payment links to a block explorer. In the demo, transactions are simulated and have no explorer link.
Ask the assistant
AI · may be wrongAnswers come only from the published docs and public status. The assistant cannot move funds, change settings or see private data. Never share a private key.